Welcome to Lougha Institute. By registering for and using our services, you agree to comply with these Terms of Service. Please read them carefully.
1. Scope of Services
Lougha Institute provides online English courses, training programs, and learning support services for students. These services are subject to the following rules and conditions.
2. Student Conduct & Responsibilities
Students must adhere to the following rules during classes and while using our platforms:
- Join sessions on time and confirm attendance using your full name.
- Keep your microphone muted unless speaking to reduce background noise.
- Respect teachers and classmates; disruptive behavior is not tolerated.
- Keep your camera on for better engagement and participation.
- Avoid eating, drinking, or engaging in distracting activities during lessons.
- Do not share class links or passwords with anyone.
- Use WhatsApp groups only for receiving lesson links; any misuse may result in removal.
- Active participation in assessments is mandatory; missed tests cannot be rescheduled.
- Requests to change groups must be justified and made after attending at least five sessions.
Failure to comply with these rules may result in warnings, suspension, or removal from the course without refund.
3. Payment & Refund Policy
- Course fees are due in advance. Payment confirms your enrollment.
- No refunds are issued for missed classes.
- If a teacher cancels a class, a substitute session will be arranged.
- Additional group changes beyond the first require an administrative fee.
4. Data Privacy & Security
- Student data, including class recordings, is used only for monitoring and quality improvement.
- Personal information is never shared with third parties.
5. Technical Support & Liability
- Students are responsible for ensuring a stable internet connection.
- Technical support is available daily from 10:00 AM to 10:00 PM.
- The institute is not liable for internet failures or device issues on the student’s end.
6. Modification of Terms
Lougha Institute reserves the right to update these terms. Continued use of our services constitutes agreement to any changes.
For inquiries, contact us at: contact@loughainstitute.com